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General Manager - Carmel Plaza

Full Time
Work Place
Real Estate Field
  • Property Management
Postal Code
United States

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Job Summary:

Under the direction of the Director of Property Management, the qualified candidate will be responsible

for managing and directing the day to day operations of Carmel Plaza.





  • Conducts daily inspection of property including common areas, grounds and retail spaces for curb appeal, safety, and over all condition.
  • Establishes and maintains effective working relationships with owners, vendors, employees, and tenants.
  • Coordinates with leasing and construction management teams to ensure the smooth and seamless transition of tenant move ins and move outs.
  • Coordinates with construction manager on capital improvements and tenant build outs.
  • Monitors and direct facilities operations to ensure regular and preventative maintenance tasks are completed on schedule, service requests are completed within 24 48 hours, and curb appeal standards are met.
  • Ensure the effective bidding of vendor contracts and manages outside vendor execution and performance.
  • Recommends and manages capital improvements, deferred maintenance and upgrade programs.
  • Assesses property safety standings and recommends and manages action plan to reduce injuries, damages, loss and claims.
  • Ensures coverage for emergencies, on call duties, tenant functions, and weekends.
  • Oversees all tenant management and provides superior customer service.
  • Work closely with leasing representatives and marketing staff to develop consistent messages in support of project brand.
  • Work in conjunction with property’s Leasing Specialist to execute new and renewal leases to meet or exceed client objectives, in accordance with operating budget or other directives.
  • Develop and maintain an appropriate level of involvement in community affairs and activities representing both the property and its ownership.




  • Develops an annual operating budget and business plan in accordance with ownership requirements, including third party owners.
  • Responsible for achieving budgeted NOI, maximizing property cash flow, and overall financial performance of the property.
  • Develops cost saving strategies to reduce budgeted expenses including utilities, landscaping, lighting, turnover items, maintenance supplies, office supplies, tenant activities and marketing programs.
  • Review and analyze all bid summaries for purchase of goods and services per the stated contract process. Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment.
  • Monitors compliance with laws as they relate to property specific guidelines and occupancy standards.




  • Assist in the coordination, set up, and execution of on site property events and activities.
  • Actively participate in local business organizations such as the Chamber of Commerce to raise the profile of asset.




  • Maintains open and clear communication with the tenants, vendors, and other staff members to ensure the vision for the property and its operations is adhered to.
  • Resolves conflicts with utmost professionalism and creates a culture of teamwork and outstanding customer service.
  • Directs activity of staff, including Marketing, Facilities, Maintenance, and Security, if any.
  • Reviews and evaluates all processes and procedures. Recommends best practice improvements.




  • Minimum of five (5) years experience in shopping center management or hospitality management.
  • Related bachelor’s degree or an education/experience combination in the areas of marketing, business administration, real estate (leasing), property management and/or retail management.
  • CSM, CPM, and/or RPA designations preferred.
  • Knowledge of MRI, Yardi, Nexus or similar industry software systems.
  • Thorough knowledge of Microsoft Office products.
  • A comfort with Social Media.

Job Functions

  • Leasing
  • Operations
  • Property Management

Job Sector

  • Retail


5+ to 7 years

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