Facilities Administrator

Ensures that all Alarm.com employees are supported and have the resources needed to do their jobs effectively. Ensure that Alarm.com’s company culture and standards are reflected in the office space and level of customer service provided to all employees and guests.

RESPONSIBILITIES

The Facilities Administrator’s primary job responsibilities will include:

• Offering outstanding customer service, both written and verbal to our customers (internal and external)
• Responding/resolving employee requests for Facilities/Administrative support
• Manage Service Now ticket system to help provide timely and tracked updates to incidents/tasks.
• Ensure workspaces, conference rooms, and common areas are well maintained and fully operational.
• Coordinates Training room preparation for classes, and events. Coordinates with admins, IT, and end users to ensure rooms configured correctly, AV is working properly, and building systems are operating to standards.
• Provide backup support to reception, covering their duties, as required.
• Manage facility service vendors relationship and onsite repair/service schedules
• Vendor Management/Relations; Renewing contracts, obtaining quotes, scheduling repairs and maintenance.
• Assist with ongoing renovations and build out projects.
• General upkeep of common/public areas, and conference rooms, ensuring supply levels and equipment operation is satisfactory.
• Working closely with Facilities and Office manager on facilities projects such as moves, small renovations, daily tours to ensure the office is in great condition.
• Other Projects as assigned to frequently include filing, mailing, shipping, copying, etc.
• Facilitating meetings by maintaining conference room schedules and tidying conference rooms.
• Assisting with filing expense reports/vendor invoices and creating new files when necessary
• Mailing invoices, checks and other correspondence.
• Ensuring cost effective procurement of office supplies to meet the needs of the employee base.
• Stays diligent in utilizing and maintaining ServiceNow request system for Facilities and Admin team, provides guidance and coordinates path to resolution for tickets assigned to both groups. Ensures timely communication to end users for progress updates and completion timeline. 
• Assist with on-boarding and off-boarding duties as needed.
• Assist with space planning, move management and scenario planning.

REQUIREMENTS

• 3+ years working in a fast paced office environment, preferably in a Facilities related role.
• High energy level and ability to prioritize competing requests
• Outstanding interpersonal, communication, and customer service skills including a flexible and positive attitude
• A very high degree of personal integrity including the ability to manage sensitive or confidential information
• Strong organization skills and the ability to manage multiple processes and priorities at once
• Strong technical skills including proficiency in Outlook, Excel, and Word, as well as proficiency using standard office equipment such as a copier, postage machine, fax, printer, and postage station
• Experience with conference AV systems preferred
• Ability to interpret contractors’ drawings/plans a plus.
• Knowledge or understanding of subcontract trades and building systems a plus.
• Ability to lift and handle packages or equipment up to 50 lbs.
• Ability to communicate orally and in writing, in a clear and concise manner.
• Ability to adapt to changing work requirements and priorities that require overtime or extended hours.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our quality standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given responsibility for bringing new technologies to the marketplace within weeks. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and gain a broad knowledge base across multiple areas of the business.
• Work with latest technologies: As we continue to lead the industry, we require expertise across a broad spectrum of technologies including short and long-range wireless communication, video surveillance, lighting and HVAC automation, web development, and backend application development and hosting.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and an annual corporate retreat.

COMPANY INFO

 is the leading cloud-based platform for smart security and the Internet of Things. More than 6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  earned the Top Workplace™ award for our employee culture and the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment, record keeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.