Residential General Manager

Residential General Manager - Bellevue Towers
Is “YES” your favorite word? Are you full of enthusiasm and immensely determined to create an authentic and exceptional WOW moment at every threshold? If so, join us!

THE ‘OMG!’ CULTURE

Own the Values. Make it Fun. Get it Done.

 

Columbia Hospitality, Inc. is a Seattle-based hospitality management and consulting company with over 20 years of experience, featuring a portfolio of award-winning hotels, conference centers, private and public golf facilities, residential and distinctive venues. Columbia Hospitality has been continuously recognized as a Best Company to Work for in Washington. Seattle Business magazine recognizes 100 companies in the state for their commitment to creating a positive work environment for employees, and for setting the standard for leadership in the community.

 

We bring people together. We inspire and empower our team to create exceptional experiences for our guests and phenomenal results for our property owners.

 

THE BRASS TACKS

• Establishing and managing the budget completion and board approval

• Adhering to the annual budgeted expenses

• Collaborating with accounting to complete the monthly financial report

• Timely review and approval of all association expenses

• Supervise the Resident Services Manager, the housekeeping and maintenance team 

• Responsible for all processes and procedures for routine, preventative and emergency maintenance and repairs of the common area facility, systems and equipment 

• Ensure that all team members provide residents and guests with exceptional services

• Ensure that the building’s physical, mechanical, electrical and plumbing systems are functioning efficiently

• Ensure that all required building and system inspections are completed in a timely fashion

• Ensure the safety and security of all residents and team members

• Ensure the security, cleanliness, preventive maintenance and repair of all engineering department tools, equipment and safety features are in accordance of established procedures and budgets

• Effectively manage a team including but not limited to recruiting, training, scheduling, and managing performance of the Resident Services Manager and the housekeeping and maintenance professionals

• Ensure all housekeeping and maintenance storerooms and work spaces are kept in a clean and orderly manner and storing all tools, equipment and spare parts in proper location

• Responsible for the proper treatment and care of tools and equipment used to perform tasks

• Responsible to complete delegated work orders in a timely and professional manner

• Able to work into the evening, nights, weekends and holiday shifts as required

• Able to provide open and effective lines of communication and address issues or concerns in a prompt and efficient manner

• Respond to after-hour calls as necessary

• Reports and addresses unsafe conditions immediately

• Provides overall direction, coordination and leadership for all departments in the property

• Direct liaison to all community organizations, city officials, industry associations and public relations entities

• Ensures all applicable standards, policies and procedures are fully implemented in all departments

• Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property

• Creates and monitors annual operating goals, addressing all the drivers (Financial, Guests, Infrastructure, and Learning and Growth)

• Works with department leaders to meet or exceed established budgetary guidelines. Establishes sound pricing policies for guest services. Reviews and approves operating expenses. Develops and implements strategies to enhance profitability and revenue generation.

• Directs the accurate and on-time preparation, production and distribution of all required reports

• Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements

• Analyzes resident feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary

• Promotes the property by building and maintaining an active and visible position in the local community and with industry partners

• Selects, supervises, trains, develops, schedules, disciplines, and counsels staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards

• Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures

• Conducts training on job standards and areas of responsibility as needed

 

THE NITTY GRITTY

• Certified Association Executive (CAE) preferred

• 7-10 years facility management experience and/or training; or equivalent combination of education and experience

• College Degree preferred

• Ability to respond to common inquires or complaints from residents, regulatory agencies, or members of the business community

• Ability to interpret technical instructions, diagrams or blueprints

• Ability to effectively perform painting, woodworking and general carpentry

• Ability to perform maintenance and general repair

• Must have knowledge and the ability to operate tools, hand tools and power tools in a safe and efficient manner

• Must be flexible and able to perform multiple tasks and work in stressful situations.

 

THE PERKS

*Eligibility of perks is dependent upon job status

• Values Based Culture

• Medical, Dental, Vision, Disability Coverage with Significant Columbia Contribution

• Company Contributed HSA/FSA Plan

• Company Sponsored Life Insurance Policies

• Employee Assistance Program

• PTO Plan

• 401K Match

• Team Member Outings

• Diverse Work Group

• “Columbia Cares” Volunteer Opportunities

• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Inclusion)

• Upward Mobility Potential

• Discounted Lodging, Dining, Spa, Golf, and Retail

• Third Party Perks (Movie Tickets, Attractions, Other)

• Online Learning Platform

 

THE FINE PRINT

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

 

Sincerity | Enthusiasm | Accountability | Respect | Creativity | Honesty